Camelia Tours Hurghada respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By accessing our website and making a booking, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number (including WhatsApp)
Nationality
Passport number
Hotel name and room number (for pickup purposes)
Booking details (excursion type, date, number of participants) Payment confirmation details (transaction ID, payment status)
We do NOT collect, store, or have access to your full credit or debit card details. All payments are processed securely by third-party payment providers.
2. How We Use Your Information
We use your personal data to:
-process and confirm bookings
-communicate with you regarding your reservation
-organize hotel pickups and excursions
-provide customer support
-comply with legal and regulatory obligations
3. Payment Processing
Online payments are handled by secure third-party payment processors.
Camelia Tours Hurghada does not store or process payment card details and is not responsible for the privacy practices of payment providers.
4. Sharing of Personal Data
Your personal data may be shared only when necessary with:
-local partners (guides, drivers, excursion operators)
-payment processors (for transaction completion)
-public authorities, when required by law
We never sell or rent your personal data to third parties.
5. Data Retention
We retain personal data only for as long as necessary to fulfill booking purposes, legal obligations, or dispute resolution. After this period, data is securely deleted.
6. Data Security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
However, no online system is 100% secure, and absolute security cannot be guaranteed.
7. Your Rights
Depending on applicable data protection laws, you may have the right to:
-access your personal data
-Request correction of inaccurate information
– Request deletion of your data
-withdraw consent for data processing
Requests can be submitted using the contact details below.
8. Cookies
Our website uses cookies to ensure proper functionality and improve user experience. More details are available in our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page and will take effect immediately.
11. Contact Information
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
Email: cameliatourshurghada@gmail.com
Phone / WhatsApp: +201101905006
By using this website, you confirm that you have read, understood, and agreed to this Privacy Policy.